Refund & Return Policy

Grace Note Society sells several kinds of products, so the policy depends on what you purchased.

Monthly Letters & Past Physical Editions

Monthly letter envelopes and past physical editions are prepared in limited quantities and are not returnable for a change of mind. If your order arrives damaged, is incorrect, or has a printing problem, contact us within 7 days of delivery at gracenotesocietyclub@gmail.com. Please include your order number, a photo when helpful, and a short description of the problem. We will review the issue and, when appropriate, offer a replacement or refund.

Digital Downloads

Because digital products can be accessed immediately, digital purchases are not returnable after delivery or download. If a file is missing, damaged, duplicated, or does not match the listing, contact us and we will correct the problem.

Made-to-Order Merchandise

Made-to-order items generally cannot be returned or exchanged for choosing the wrong size, color, or design, or for changing your mind after production begins. Please review product details and sizing information before ordering.

If a made-to-order item arrives damaged, defective, misprinted, or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.

Order Cancellations

If you need to cancel a one-time physical order, contact us as soon as possible. We cannot guarantee cancellation once an item has been prepared, printed, or submitted for production.

Monthly Subscription Cancellations

You may cancel a recurring monthly subscription before its next renewal. Canceling stops future renewals; it does not reverse an order that has already been billed and prepared for mailing.

Contact

For order problems or questions, email gracenotesocietyclub@gmail.com.